Position title
Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the face and voice of our company, responsible for assisting our customers with their inquiries, resolving issues, and ensuring they have a positive interaction with our brand.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
  • Provide accurate information about our products or services, pricing, and availability.
  • Assist customers with order placement, tracking, and returns.
  • Troubleshoot and resolve customer issues and complaints with empathy and patience.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other team members to ensure consistent and exceptional customer service.
  • Stay up-to-date with product knowledge and industry trends to better assist customers.
  • High school diploma or equivalent; college degree preferred.
  • No BPO experience accepted, previous customer service or support experience is a big plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support software and tools.
  • Ability to work in a fast-paced and team-oriented environment.
  • Empathetic and patient approach to customer interactions.
Employment Type
Job Location
Metro Manila
Base Salary
₱15,000-₱30,000 Per month
Date posted
September 19, 2023
Close modal window

Thank you for submitting your application. We will contact you shortly!