We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the face and voice of our company, responsible for assisting our customers with their inquiries, resolving issues, and ensuring they have a positive interaction with our brand.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide accurate information about our products or services, pricing, and availability.
• Assist customers with order placement, tracking, and returns.
• Troubleshoot and resolve customer issues and complaints with empathy and patience.
• Escalate complex issues to the appropriate department when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to ensure consistent and exceptional customer service.
• Stay up-to-date with product knowledge and industry trends to better assist customers.