Position title
Call Center Agent - Online Retail Account

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives (CSRs) for our Online Retail Account. As a CSR, you will be responsible for providing exceptional customer service and support to online retail customers. Your primary focus will be assisting customers with their inquiries, resolving concerns, and ensuring a positive shopping experience. You will handle a variety of customer interactions through multiple channels, including phone calls, emails, and live chat. The ideal candidate should have excellent communication skills, a strong customer service mindset, and the ability to adapt to a fast-paced online retail environment.

  • Provide excellent customer service to online retail customers.
  • Respond promptly and effectively to customer inquiries and concerns through various communication channels.
  • Assist customers in navigating the website, placing orders, tracking shipments, and resolving product-related issues.
  • Provide product recommendations and guidance to customers based on their needs and preferences.
  • Handle customer complaints, escalating issues as necessary, and following up to ensure resolution.
  • Process customer returns, exchanges, and refunds according to company policies.
  • Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
  • Collaborate with other teams, such as the logistics and sales departments, to ensure a seamless customer experience.
  • Document and maintain accurate records of customer interactions and transactions in the CRM system.
  • Meet or exceed individual and team performance metrics, including customer satisfaction ratings and response time.
  • Continuously strive to improve customer service skills and stay updated on industry trends and best practices.
  • High school diploma or equivalent; some college education is a plus.
  • Previous customer service experience, preferably in an online retail or e-commerce environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Empathy and the ability to remain calm and composed under pressure.
  • Proficient computer skills and the ability to navigate multiple systems simultaneously.
  • Familiarity with online shopping platforms and processes.
  • Ability to work in a fast-paced and dynamic environment.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Strong attention to detail and accuracy.
  • Ability to work well in a team and collaborate with colleagues from various departments.
Job Benefits
  • Competitive salary package with performance-based incentives.
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
  • Paid time off and vacation leaves for work-life balance.
  • Career development opportunities and training programs to enhance skills and knowledge.
  • Employee discounts and perks on online retail products.
  • Fun and vibrant work environment with supportive team members.
  • Employee recognition programs to acknowledge outstanding performance.
  • Opportunities for advancement and growth within the company.
  • Modern and well-equipped office facilities.
  • Employee assistance programs for personal and professional support.
  • Regular team building activities and events to foster camaraderie.
Apply now
Employment Type
Job Location
Makati CIty
Base Salary
Date posted
June 16, 2023
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